At Godly Hands Shipping, we are committed to providing high-quality shipping services from Houston, TX, to Nigeria. We strive to ensure that our customers are fully satisfied with the services we offer. This Refund Policy outlines the conditions under which refunds may be issued for services provided by Godly Hands Shipping.
Eligibility for Refunds
Refunds may be issued in the following circumstances:
- Service Cancellation: If you choose to cancel your shipping service before the shipment has been picked up or processed, you may be eligible for a full or partial refund, depending on the timing of the cancellation.
- Service Errors: If there is an error on our part that results in a failure to provide the service as agreed, such as not adhering to agreed delivery timelines or mishandling goods, you may be eligible for a refund or credit towards future services.
- Unfulfilled Services: If we are unable to complete your shipping order due to unforeseen circumstances or issues beyond your control, a refund may be issued.
Non-Refundable Circumstances
Refunds are generally not available under the following conditions:
- Shipment in Transit: Once your goods have been picked up or processed and are in transit, no refunds will be issued for services already rendered.
- Customs Delays: We are not responsible for delays caused by customs inspections, government regulations, or other factors outside of our control. Refunds are not issued for delays that occur as a result of customs procedures.
- Client-Provided Information Errors: No refunds will be issued if incorrect or incomplete information (such as delivery addresses, package content declarations, or shipping documents) provided by the client results in delivery delays or additional costs.
- Acts of Nature or Force Majeure: We are not responsible for delays or cancellations due to events beyond our control, such as extreme weather conditions, natural disasters, or other force majeure events.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team by phone or email with your request, providing your shipment details, order number, and an explanation of the issue. Contact us at:
- Tel: 281.562.9549
- Email: info@godlyhandsshipping.com
- Address: 14229 Minetta Street, Houston, TX 77035
- Review Process: Our team will review your request and the details of your shipment. We may ask for additional information or documentation to verify the issue.
- Decision Notification: Once your request is reviewed, we will notify you of the outcome and whether a refund will be issued. If approved, refunds will be processed and applied to your original payment method within a certain number of days, depending on your payment provider’s policies.
Refund Processing Time
If your refund request is approved, the refund will be processed within 7-14 business days. Please note that it may take additional time for the refund to be reflected in your account, depending on your payment method or financial institution.
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes to this policy will be posted on this page, and we encourage you to review it periodically.
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us:
Godly Hands Shipping
14229 Minetta Street
Houston, TX 77035
Tel: 281.562.9549
Email: info@godlyhandsshipping.com
